Customer Service - Perspectives and Considerations for the EMS Leader serves as a primer for new and experienced leaders alike. It's goal is to reinforce a people-centered approach to EMS and patient care.


John R. Brophy has been in EMS for over 30 years. He has held provider and leadership roles in both operations and communications. His diverse experience and story-telling ability have positioned him as a frequent speaker at national and regional conferences. Over the years he has published numerous trade journal articles. This book is his fifth on a variety of EMS and leadership topics.