Building on the success of the first edition, Mobile Messaging Technologies and Services offers extensive new and revised material based upon the latest research and industry developments. While ea...
Richard Koszarski is professor emeritus of English and Cinema Studies at Rutgers University. He was formerly a curator at the Museum of the Moving Image and is the founder and editor emeritus of Fi...
In this era where data and voice services are available at a push of a button, service providers have virtually limitless options for reaching their customers with value-added services. The changes...
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Trying to find his way through the tragedy of his latest call, Jake Mitchell must rely on his friends to hold him up, and when needed, carry him on. His past has caught up with him. He can no longe...
Customer Service - Perspectives and Considerations for the EMS Leader serves as a primer for new and experienced leaders alike. It's goal is to reinforce a people-centered approach to EMS and patie...